Contact Us

Welcome to qaokshop — your trusted destination for minimalist, functional, and stylish essentials that elevate your everyday life. As a U.S.-focused Shopify store, we specialize in curating high-quality furniture, apparel, and lighting, all designed with simplicity at their core. Our journey began with a simple belief: that great design doesn’t have to be complicated or expensive. Instead, it should blend seamlessly into your home, complement your style, and make your daily routines feel more intentional and enjoyable. At qaokshop, we’re more than just an online store — we’re a team of design enthusiasts, quality advocates, and customer-focused individuals who are passionate about bringing minimalist living to homes across the United States. We understand that modern life is busy, and your space should be a sanctuary — a place where you can relax, create, and be yourself. That’s why we handpick every product in our collection, ensuring it meets our high standards for quality, functionality, and timeless design. And just as we prioritize curating the perfect minimalist pieces for you, we prioritize connecting with you — because your questions, feedback, and satisfaction are at the heart of everything we do.

Whether you have a question about our minimalist furniture, need help finding the right size in our apparel, want to learn more about our energy-efficient lighting options, need assistance with an order, want to share feedback, or have any other inquiries, our dedicated customer service team is here to provide you with prompt, friendly, and helpful support. We believe that clear, open communication is the foundation of a great customer relationship — and we’re committed to making it easy for you to reach us, no matter what you need.

How to Get in Touch With Us

We offer a convenient, reliable way to connect with our team, tailored to fit your needs. While we prioritize email communication to ensure we can provide you with detailed, personalized responses, we’re committed to addressing your inquiries efficiently and thoroughly, every time.

Email Support (Our Preferred & Most Efficient Method)

For all questions, concerns, and requests — from product details to order assistance, returns, and feedback — our email support is the best way to get in touch. Our team reviews every email carefully, and we strive to provide comprehensive, personalized responses that address your specific needs, no matter how big or small.

Our Contact Email: service@qaokshopc.com

To help us assist you as quickly as possible, please include the following details in your email (when applicable):

Your full name (as it appears on your orders or account, if you have one)

Your email address associated with your qaokshop order or account

Your order number (if your inquiry is related to an order, returns, or shipping)

A clear, detailed description of your inquiry (e.g., “Question about the dimensions of the minimalist dining table”, “Request to track my order #12345”, “Feedback on the LED pendant light I purchased”, “Need help with a return”)

Any additional details or photos that may help us understand your request (e.g., photos of a damaged product, screenshots of order issues)

Response Time: We typically respond to all emails within 24-48 business hours (excluding weekends and U.S. federal holidays). For urgent matters — such as a missing order, damaged product, or time-sensitive return — please include “URGENT” in your email subject line, and we will prioritize your inquiry to ensure a faster response.

What We Can Help You With

Our customer service team is well-versed in all aspects of our business — from our minimalist furniture, apparel, and lighting collections to orders, shipping, returns, and more. Here are some of the most common inquiries we assist with, to give you a better idea of how we can support you:

Product-Related Inquiries

Whether you’re unsure about the size of a piece of furniture, the fabric of our apparel, the brightness of our lighting, or the materials used in any of our products, we’re here to answer all your questions. We can provide detailed product specifications, care instructions, and even styling tips to help you incorporate our minimalist pieces into your home or wardrobe. Common product questions include:

What are the dimensions of the minimalist sofa / dining table / storage cabinet?

What fabric is used for your apparel, and how should I care for it?

Are your lighting fixtures energy-efficient, and what type of bulbs do they use?

Is a specific product in stock, or when will it be restocked?

Can I customize a piece of furniture or apparel to fit my specific needs?

Order & Shipping Assistance

We understand that tracking your order, updating your shipping address, or resolving delivery issues is important to you. Our team can help with all order-related matters, including:

Checking the status of your order (e.g., “Is my order processed, shipped, or delivered?”)

Providing tracking information (if you haven’t received a shipping confirmation email)

Updating your shipping address (if your order hasn’t been dispatched yet)

Canceling or modifying an order (subject to our order processing timeline)

Resolving issues with delayed, missing, or damaged packages

Answering questions about shipping fees, delivery times, or free shipping eligibility (free shipping on orders over $99 within the contiguous U.S.)

Returns & Refunds Support

We want you to love your qaokshop purchases, and if something doesn’t meet your expectations, we’re here to make the return process as hassle-free as possible. Our team can assist with:

Initiating a return request (within our 30-day return policy)

Providing the return address (Room 63, 7th Floor, Whan Lee Commercial Building 7-9 Austin Road, Tsim Sha Tsui) and return instructions

Answering questions about return eligibility (e.g., “Is this item eligible for return?”)

Updating you on the status of your return or refund (refunds are processed within 7 business days of us receiving and inspecting your returned item)

Assisting with exchanges (e.g., exchanging an apparel size or a lighting style)

Feedback & Suggestions

As a brand dedicated to growth and improvement, your feedback is invaluable to us. Whether you loved a recent purchase, have a suggestion for a new product (e.g., a specific minimalist furniture piece or apparel style), or experienced an issue you’d like us to address, please don’t hesitate to share your thoughts. We read every piece of feedback and use it to improve our products, services, and overall shopping experience for you and all our customers.

Account & Payment Inquiries

If you have questions about your qaokshop account (e.g., resetting your password, updating your account information) or payment-related matters (e.g., payment processing issues, refund timelines), our team is here to help resolve them quickly.

Our Customer Service Hours

Our customer service team operates during the following hours (U.S. Eastern Time, ET) to ensure we can assist you during convenient times:

Monday to Friday: 9:00 AM – 6:00 PM

Weekends & U.S. Federal Holidays: Closed

Emails sent outside of these hours will be reviewed the next business day. We appreciate your patience as we work to assist you as quickly and thoroughly as possible. Please note that response times may be slightly longer during peak seasons (e.g., holidays, sales events) due to higher inquiry volume, but we will still prioritize your request.

Before Contacting Us

While we’re always happy to hear from you, you may find answers to your questions more quickly by reviewing our other policy pages, which contain detailed information about our products, services, and processes:

Shipping & Returns: For details on shipping times, fees, return eligibility, and refund timelines

About Us: To learn more about our brand story, core values, and collection

If you don’t find what you’re looking for in these pages, please don’t hesitate to reach out to us via email — we’re here to help.

Our Commitment to You

At qaokshop, our customers are at the center of everything we do. We’re committed to providing you with not only high-quality, minimalist furniture, apparel, and lighting but also exceptional customer service. We understand that shopping online can sometimes come with questions or concerns, and we’re here to support you every step of the way — from browsing our collection to receiving your order, and even after. We pride ourselves on being responsive, transparent, and friendly, and we strive to make every interaction with our team a positive one.

We value your trust in qaokshop, and we will always go above and beyond to ensure your satisfaction. Whether you’re a first-time shopper or a returning customer, we want you to feel confident that we’re here to help with whatever you need.

Thank you again for choosing qaokshop — we’re honored to be part of your minimalist journey and to help you create a space that’s simple, stylish, and uniquely yours. We look forward to hearing from you soon.

— The qaokshop Team

Contact Email: service@qaokshopc.com

Contact Phone Number：+1 (989) 682-2410

Hotline Service Hours： PDT 9AM-6PM